PORTFOLIO OF BUSINESS AND MANAGEMENT AUDITS
Resource Productivity Consulting Services provides companies with help in conducting a Portfolio of Business and Management Audits which serve to tackle specific problem areas or to analyse and restructure your whole business.
An audit serves as a feasibility study to highlight areas for improvement and to quantify the extent of a problem. It is also the first step towards finding a solution together.
Audits are available in the following areas:
· Business Strategy
· Leadership
· Customer Satisfaction
· Cost of Quality
· Productivity
· Corporate Culture
· Service Management
· Logistics
The Business Strategy Audit
· How well does your strategy work – for your company – and for individual business units?
· Does it get results?
· If it fails in some areas – which ones?
· How good is your strategy – making process at gathering opinions and delivering strategies that win wide support and drive growth?
This audit will plot how well your business strategy is aligned with company needs. It will pinpoint discrepancies in the way customers, shareholders and staff perceives the way it is being implemented and the results it delivers.
The audit applies to service providers and manufacturers. The audit will measure the company or individual division against an objective standard, to gauge overall performance and pinpoint shortfalls.
BACK
The Leadership Skills Audit
Leadership skills are among the hardest to assess or measure objectively. Typically, senior executives will trust their own instincts when judging leadership ability – making it difficult to implement a company wide programme of training and improvement.
The audit will provide a definitive measure of leadership skills and ability in your organisation.
· The 6 main inhibitors to leadership development
· Identification of competencies most vital to the leaders in your company
· Develop the right leadership model for the needs of your firm
· The 4 step approach to developing a leadership performance profile
The audit applies to service providers and manufacturers. The audit will measure the company or individual division against an objective standard, to gauge overall performance and pinpoint shortfalls.
BACK
The Customer Satisfaction Audit
· This audit will analyse customer satisfaction and assist in setting service standards. It will grade customer expectations and realign the company structure. A 7 step approach will allow the business to:
· Define customer needs
· Assess how well the business meets them
· Evaluate competitor strengths and customer ratings
· Compare your capabilities with customer expectations
· Analyse costs, benefits and risks
The audit applies to service providers and manufacturers. The audit will measure the company or individual division against an objective standard, to gauge overall performance and pinpoint shortfalls.
BACK
The Cost of Quality Audit
· The Cost of quality includes the direct and indirect costs of everything your company does wrong, late or too often. It is the money your company wastes.
· For a manufacturer this includes the cost of repairs, returns, lost customers confidence, bad publicity.
· Similar costs apply to the service delivery failure, then add the costs of staff being late for meetings / training wrongly coded invoices, poor communication, misdirected phone calls among others.
· This audit will assist the organisation measure these costs and turn the results into continuous improvement programme
· Identify and eliminate waste, rework and other hidden costs
· Target improvements
· Develop consistent measures
The audit applies to service providers and manufacturers. The audit will measure the company or individual division against an objective standard, to gauge overall performance and pinpoint shortfalls.
BACK
The Productivity Audit
The productivity audit explains how to apply productivity measures to any goods or services.
· 6 steps to full productivity audit
· Use the value chain and Business Process Analysis
· Put the audit into a strategic context
· 7 objective data sources
· Create consistent measures across your firm
· Plot progress by department
· Apply criteria for Quality, Cost and Timeliness
· Use Benchmarking tools to cut waste and build productivity
The audit applies to service providers and manufacturers. The audit will measure the company or individual division against an objective standard, to gauge overall performance and pinpoint shortfalls.
BACK
The Corporate Culture Audit
The company culture defines the way the organisation does things. It has a decisive impact on competitiveness and profitability. Changing and harnessing the company culture is also the vital first step in any Total Quality or Improvement programme.
· The audit outlines 6 step Culture Assessment programme
· Explains the 4 elements of a company culture
· The hard and soft data
The audit applies to service providers and manufacturers. The audit will measure the company or individual division against an objective standard, to gauge overall performance and pinpoint shortfalls.
BACK
The Service Management Audit
If you find it hard to meet cost targets and give consistently good service, learn to develop a Service Task – A service vision and a structure to deliver it.
· The audit will check how you match up to world class and competitor service standards
· Spot ways to differentiate your service delivery
· Create a framework for plotting customer demand dimensions
· Measure the cost and effectiveness of service delivery
· Analyse if systems and business processes match the service task
· Check how well you manage resources, service quality and service recovery
· Reduce waste and increase productivity.
The audit applies to service providers and manufacturers. The audit will measure the company or individual division against an objective standard, to gauge overall performance and pinpoint shortfalls.
BACK
The Logistics Audit
The Logistics Audit has 6 dimensions
· Customer – Supplier – Employee Relationships
· Long Range Planning
· Cross Functional Planning
· Information Support
· Continuous Improvement
· Measurement
The audit applies to service providers and manufacturers. The audit will measure the company or individual division against an objective standard, to gauge overall performance and pinpoint shortfalls.
BACK
An audit serves as a feasibility study to highlight areas for improvement and to quantify the extent of a problem. It is also the first step towards finding a solution together.
Audits are available in the following areas:
· Business Strategy
· Leadership
· Customer Satisfaction
· Cost of Quality
· Productivity
· Corporate Culture
· Service Management
· Logistics
The Business Strategy Audit
· How well does your strategy work – for your company – and for individual business units?
· Does it get results?
· If it fails in some areas – which ones?
· How good is your strategy – making process at gathering opinions and delivering strategies that win wide support and drive growth?
This audit will plot how well your business strategy is aligned with company needs. It will pinpoint discrepancies in the way customers, shareholders and staff perceives the way it is being implemented and the results it delivers.
The audit applies to service providers and manufacturers. The audit will measure the company or individual division against an objective standard, to gauge overall performance and pinpoint shortfalls.
BACK
The Leadership Skills Audit
Leadership skills are among the hardest to assess or measure objectively. Typically, senior executives will trust their own instincts when judging leadership ability – making it difficult to implement a company wide programme of training and improvement.
The audit will provide a definitive measure of leadership skills and ability in your organisation.
· The 6 main inhibitors to leadership development
· Identification of competencies most vital to the leaders in your company
· Develop the right leadership model for the needs of your firm
· The 4 step approach to developing a leadership performance profile
The audit applies to service providers and manufacturers. The audit will measure the company or individual division against an objective standard, to gauge overall performance and pinpoint shortfalls.
BACK
The Customer Satisfaction Audit
· This audit will analyse customer satisfaction and assist in setting service standards. It will grade customer expectations and realign the company structure. A 7 step approach will allow the business to:
· Define customer needs
· Assess how well the business meets them
· Evaluate competitor strengths and customer ratings
· Compare your capabilities with customer expectations
· Analyse costs, benefits and risks
The audit applies to service providers and manufacturers. The audit will measure the company or individual division against an objective standard, to gauge overall performance and pinpoint shortfalls.
BACK
The Cost of Quality Audit
· The Cost of quality includes the direct and indirect costs of everything your company does wrong, late or too often. It is the money your company wastes.
· For a manufacturer this includes the cost of repairs, returns, lost customers confidence, bad publicity.
· Similar costs apply to the service delivery failure, then add the costs of staff being late for meetings / training wrongly coded invoices, poor communication, misdirected phone calls among others.
· This audit will assist the organisation measure these costs and turn the results into continuous improvement programme
· Identify and eliminate waste, rework and other hidden costs
· Target improvements
· Develop consistent measures
The audit applies to service providers and manufacturers. The audit will measure the company or individual division against an objective standard, to gauge overall performance and pinpoint shortfalls.
BACK
The Productivity Audit
The productivity audit explains how to apply productivity measures to any goods or services.
· 6 steps to full productivity audit
· Use the value chain and Business Process Analysis
· Put the audit into a strategic context
· 7 objective data sources
· Create consistent measures across your firm
· Plot progress by department
· Apply criteria for Quality, Cost and Timeliness
· Use Benchmarking tools to cut waste and build productivity
The audit applies to service providers and manufacturers. The audit will measure the company or individual division against an objective standard, to gauge overall performance and pinpoint shortfalls.
BACK
The Corporate Culture Audit
The company culture defines the way the organisation does things. It has a decisive impact on competitiveness and profitability. Changing and harnessing the company culture is also the vital first step in any Total Quality or Improvement programme.
· The audit outlines 6 step Culture Assessment programme
· Explains the 4 elements of a company culture
· The hard and soft data
The audit applies to service providers and manufacturers. The audit will measure the company or individual division against an objective standard, to gauge overall performance and pinpoint shortfalls.
BACK
The Service Management Audit
If you find it hard to meet cost targets and give consistently good service, learn to develop a Service Task – A service vision and a structure to deliver it.
· The audit will check how you match up to world class and competitor service standards
· Spot ways to differentiate your service delivery
· Create a framework for plotting customer demand dimensions
· Measure the cost and effectiveness of service delivery
· Analyse if systems and business processes match the service task
· Check how well you manage resources, service quality and service recovery
· Reduce waste and increase productivity.
The audit applies to service providers and manufacturers. The audit will measure the company or individual division against an objective standard, to gauge overall performance and pinpoint shortfalls.
BACK
The Logistics Audit
The Logistics Audit has 6 dimensions
· Customer – Supplier – Employee Relationships
· Long Range Planning
· Cross Functional Planning
· Information Support
· Continuous Improvement
· Measurement
The audit applies to service providers and manufacturers. The audit will measure the company or individual division against an objective standard, to gauge overall performance and pinpoint shortfalls.
BACK